Frequently Asked Questions
FAQ
General Questions
Q: Are the prints original artwork? A: The prints are reproductions of original pastel paintings created by Christine. They are open edition prints, meaning they are not limited in quantity.
Q: Can I commission a custom horse portrait? A: At this time, we primarily offer open edition prints. However, please contact us if you have a specific request, and we can discuss potential options.
Print and Framing Questions
Q: What are your prints made of? A: Our prints are produced using high-quality printing methods on archival paper, ensuring vibrant colours and longevity.
Q: Are the prints framed? A: Yes, we offer matted and framed prints, ready to hang. We use quality framing materials to complement the artwork.
Q: What sizes are available? A: We currently offer prints in 40x50 centimeters, including the matting and frame. Please contact us if you require a custom size.
Q: Can I purchase the prints unframed? A: At this time, we primarily sell framed prints. However, please contact us if you have a specific request.
Q: How do I care for my framed print? A: To maintain the quality of your print, avoid displaying it in direct sunlight or humid environments. Gently dust the frame with a soft cloth.
Shipping and Payment Questions
Q: How much is shipping within Australia? A: Shipping is free within Australia. Please refer to the product page for specific shipping costs.
Q: Do you ship internationally? A: No, we offer international shipping. We only deliver to Australia
Q: What payment methods do you accept? A: Credit card payments.
Q: How long does shipping take? A: Shipping times vary depending on your location. We aim to process and ship orders within [Number] business days. You will receive tracking information once your order has been shipped.
Returns and Exchanges
Q: What is your return policy? A: We accept returns within [Number] days of delivery if the print arrives damaged. Please contact us immediately if you experience any issues.
Q: Can I exchange my print? A: We only offer exchanges for damaged prints. Please contact us to discuss your options.
Contact Us
Q: How can I contact you? A: You can contact through messenger, via email at [email protected] or through the contact form on our website.
Q: Do you have a physical gallery? A: Currently, we sell our prints online. Please follow us on Instagram and Facebook for updates on any future exhibitions or events.
General Questions
Q: Are the prints original artwork? A: The prints are reproductions of original pastel paintings created by Christine. They are open edition prints, meaning they are not limited in quantity.
Q: Can I commission a custom horse portrait? A: At this time, we primarily offer open edition prints. However, please contact us if you have a specific request, and we can discuss potential options.
Print and Framing Questions
Q: What are your prints made of? A: Our prints are produced using high-quality printing methods on archival paper, ensuring vibrant colours and longevity.
Q: Are the prints framed? A: Yes, we offer matted and framed prints, ready to hang. We use quality framing materials to complement the artwork.
Q: What sizes are available? A: We currently offer prints in 40x50 centimeters, including the matting and frame. Please contact us if you require a custom size.
Q: Can I purchase the prints unframed? A: At this time, we primarily sell framed prints. However, please contact us if you have a specific request.
Q: How do I care for my framed print? A: To maintain the quality of your print, avoid displaying it in direct sunlight or humid environments. Gently dust the frame with a soft cloth.
Shipping and Payment Questions
Q: How much is shipping within Australia? A: Shipping is free within Australia. Please refer to the product page for specific shipping costs.
Q: Do you ship internationally? A: No, we offer international shipping. We only deliver to Australia
Q: What payment methods do you accept? A: Credit card payments.
Q: How long does shipping take? A: Shipping times vary depending on your location. We aim to process and ship orders within [Number] business days. You will receive tracking information once your order has been shipped.
Returns and Exchanges
Q: What is your return policy? A: We accept returns within [Number] days of delivery if the print arrives damaged. Please contact us immediately if you experience any issues.
Q: Can I exchange my print? A: We only offer exchanges for damaged prints. Please contact us to discuss your options.
Contact Us
Q: How can I contact you? A: You can contact through messenger, via email at [email protected] or through the contact form on our website.
Q: Do you have a physical gallery? A: Currently, we sell our prints online. Please follow us on Instagram and Facebook for updates on any future exhibitions or events.